What We Collect and Why
When you open an account, we collect your mobile number, email if provided, and payment details tied to bKash, Nagad or Rocket transactions. We use this data to verify deposits, process withdrawals, send account notifications and comply with anti-fraud checks in jurisdictions where our service is
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permitted. We log device type, IP address and session timestamps to protect your account from unauthorised access. Cookies track your session so you stay logged in across tabs and remember language preference. We do not sell your data to third parties. We share transaction records with
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payment processors only to complete transfers. Account data sits on secure servers; access is restricted to authorised staff for support and compliance tasks. Retention depends on local regulatory requirements and active account status. Once you close your account and request deletion, we remove personal identifiers within
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the timeframe allowed by local law, keeping only anonymised transaction logs for audit purposes. If you deposit via bKash in Dhaka, your wallet reference is stored encrypted and matched against the incoming payment notification to credit your balance. The same process applies to Nagad and Rocket.
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We handle all wallet credentials under industry-standard encryption protocols. For policy questions or to exercise your data rights, reach our support team through the contact paths listed below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.